warranty

Warranty INFORMATION

These important tips will help you get safely started as a Big Green Egg owner. Please take the time to read these tips before assembly and first use of your EGG – proper product knowledge will greatly enhance your enjoyment and safety.

We always recommend that you read and follow our Safety Tips too!


  • Always exercise caution when using any hot cooking device.
  • The egg, cooking grid and charcoal are hot when in use!
  • Always use extreme care when transporting, moving or loading and unloading an egg as product is heavy and personal injury can occur if dropped or tipped over.
  • Always use extreme care when transporting, moving or loading and unloading an egg as product is heavy and personal injury can occur if dropped or tipped over.
  • Exercise caution when moving, handling, loading or unloading an egg to avoid any injury from metal parts.
  • Never attempt to move, roll or transport an egg while coals are hot! never push an egg – always pull the egg carefully when moving it.
  • Always take care when handling the hinge assembly, dual function metal top and stainless steel draft door to avoid possible injury from metal edges.
  • Do not place any egg directly on a wood surface or on or near any combustible surface! the bottom of the ceramic vessel does generate significant heat when in use, and may cause combustion if placed directly on – or in proximity to – any combustible material!
  • Never attempt to use the handle, nest, egg mates or hinge assembly as a personal support or grab-rail, and never allow children to play near a hot egg.

Periodically INSPECT all fasteners for tightness

The metal bands on your EGG are designed to keep the dome of your EGG secure, as are the nuts and bolts on the EGG hardware, casters, Nest or Nest Handler, and EGG Mates. Checking the tightness of these fittings after the first few uses is highly recommended, along with a rechecking at least twice a year. In particular, the band and hinge hardware should be checked regularly for proper operation and tightness.

ALWAYS Cook with the DOMED LID CLOSED

A Big Green Egg is designed to remain closed while cooking, using the patented air control devices to regulate temperature. Leaving the dome open will accelerate the flame and temperature to levels that are counterproductive to cooking properly – and can be dangerous if left unattended. When checking or removing food, you will prevent heat loss by minimizing the time you have the dome opened.

Remember: “If you’re looking … you’re not cooking!”

You are going to be very pleasantly surprised once you see how easily you can achieve “steakhouse style” grilled steaks by leaving the dome closed and letting the magic of the Big Green Egg do the work for you!

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